Appointment Changes

During the COVID-19 pandemic we have been working hard to navigate the practice to this new reality!

Often we find we are chasing our tail, for example initially we gave away our PPE and now we are in a mad search to ensure we have PPE for ourselves! We continue on this adventure, but here is a quick update on some of the changes in store for you.

Limited Capacity

At this point we are running at about 85-90% capacity even though we have increased our hours (8-5 and two Fridays a month). Not only does proper care take more time then it did before, we also leave the operatories 'fallow' between patients when performing aerosol generating procedures.  We are also staggering appointment times to reduce you overlap with other patients in the clinic. 

 

Our reception area is now smaller and we need to limit the number of people in the clinic. We always work to stay on schedule but it is harder right now as we learn new ways of working. Please bear with us and we will do our best not to overbook appointments and to stay on schedule!

Air Purification System

Each operatory has a Surgically Clean Air system to provide the best air quality. Surgically Clean Air's medical grade purifiers use multi-stage air purifying technologies that work together to clean, purify and re-energize the indoor air. The six (6) stage filtration system captures dust particles, pollen, volatile organic chemicals (VOCs), gases, mold, allergens, viruses, odors, bio-aerosols, and many other pollutants that are found in inside workspaces. The negative ion generator makes indoor feel more pure, clean and energized to help combat fatigue. For an air purifier to deliver its benefits throughout the indoor space it needs to move large volumes of air through its filtration system effectively without impacting those people that are closest to it or being too loud. Our system filters the air over 30 times an hour.

Cancelled Appointments

We are currently rescheduling appointments. There is no need for you to call, we are working through all our patients., but it will take a while - we had thousands of cancelled appointments!

Give us a call directly if you are anxious to get back in for a cleaning, or have any concerns with your care.

New Protocols

The Ministry of Health has lifted the restrictions placed back in March. While many things have changed since then, one thing has remained the same: our commitment to your health and safety. Our office has always followed strict infection control standards. We have reviewed and updated our protocols to ensure we continue to keep us all protected during this pandemic.

 

When we see you at your next appointment, things will be a little different.

  1. We will ask some screening questions before your appointment and you’ll be asked those same questions again when you’re in the office.

  2. You may be asked to wait outside our office or in your car and call us when you arrive and then wait for a call back to let you know when you can enter the office.

  3. You will need to wear a mask while in the clinic and not receiving treatment - this is a regulation and we cannot make exceptions. 

  4. We have hand sanitizer that we will ask you to use when you enter/exit the clinic. There are more dispensers around the office for you to use as needed.

  5. Our waiting room will no longer offer magazines or children’s toys since those items are difficult to fully disinfect.

  6. We will not be offering headphones for the entertainment, but you can bring your own headphones - wired only please (not bluetooth).

  7. Appointments will be spaced out to allow for physical distancing between patients. That might mean less flexibility for scheduling your appointment, but it will also reduce the number of patients in the reception area at any one time.

  8. Only the patient may enter the facility. If the patient requires support (parent or caregiver), then one person is allowed. Please do not bring other family members.

  9. We are wearing more protective gear – such as masks, face shields, gowns – than we normally do during your visit. This is for your protection.

 

New Sterilization Area

We completely renovated out sterilization areas moving to a new cassette system that improves handling and sterilization. We had no concerns about our pervious procedures, they met and exceeded standards, and this was not caused by the pandemic, it just seemed like a good thing to do and we thought we could get it done during the shutdown... that did not happen, but everything is back to normal and running well.

New Dental Chairs

We also replaced 3 dental chairs. That means all our operatories have chairs less than 3 years old!

All these procedures are designed to create the safest environment for you, other patients and our team.

 

If you have any questions, please let us know.

 

Thank you for patience and loyalty throughout this ordeal. We value your trust and look forward to welcoming you back!

 

Sincerely,

Kathryn, Sarah, Christine, Clare, Debbie, Jayne, Kayla, Linda, Megan, Sheril, and Taia 

Remote Medical and Dental Updates 
No Spectators
Crazy looking care Providers
Clinic Hours and Staggered Appointment times
Extensive screening for illness
Most advanced Sterilization we could get

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